People, values & vision
Metroguard are committed to excellent service & client satisfaction
A respected security industry leader
Taking pride in our work
20+ years in the security sector
Metroguard is a long established company in the high-end security guarding sector with over 20 years of experience.
The board of Directors and operational management team have an excellent understanding of the security industry and customer service protocols.
As an integrated team, we continue to ensure the company adheres to all industry and legal standards and current best practice as regulated by the Security Industry Authority (SIA) and British Standards
A reputation built on service
We pride ourselves on establishing long standing stakeholder relationships in order to sustain quality client support and excellent customer service.
Our aim is to grow as a company, managed by professionally trained personnel delivering bespoke security services across the UK to varying clients.
We will offer innovative and bespoke security services for a changing industry and expand our portfolio with selective partnering.
The benefits of using Metroguard
- We treat each contract and venue individually – recognising that every venue has unique and specific requirements.
- We build on relationships with our clients, so that you feel safe and secure – we believe in the partnership approach.
- We offer a bespoke service, for each site the door staff are hand picked to match your needs.
- Our attention to detail – is far higher than our competitors.
- We strive for excellent customer service feedback – at all times, with continuous monitoring.
- We are able to assist with the forthcoming Martyn's Law legalisation.
- We offer peace of mind – from our 24 hour support centre.
- Our operations team is widely experienced – in all aspects of security and hospitality.
- We have 1-2-1 feedback with all our clients on a monthly basis.
- We have additional staff placed each night – to help with last minute requests.
- We only use approved staff for each site.
- Our operations team visit and induct at all sites – on a regular basis.
- Our staff are rigorously interviewed and inducted into each site – we will not send someone without induction.
- We recognise the importance of representing your brand – our uniform is decided by our client and adaptable.
- All staff are vetted to BS7858 – we are also ISO accredited.
- All staff are paid subject to HMRC guidelines, we are IR35 compliant – meaning you are not liable for any outstanding taxes.
- We offer additional training – from up-skilling to workshops dealing with conflict management.
- We have a stable team – who recognise our values and vision.
Our employees are the core of our business
Our people are our best assets
We are committed to encourage equal opportunity for all Metroguard staff members and any potential applicants.
Metroguard enjoys an enviable reputation within the security industry with the core of our new officers recruited through recommendation by existing staff.
We enjoy a successful staff retention rate which is indicative of the investment we make through our staff training programs, the support our managers provide and the opportunities to progress within the company.
Knowledgeable and dedicated
We aim to recognise staff ability, their talents and intend to offer those individuals a clear career path.
All of our management team have progressed through the company structure, giving them a thorough understanding of the roles and responsibilities of the staff they manage which helps us ensure we deliver results for our clients.
All of our staff team are fully vetted to the highest standards which ensures we have the calibre of staff to deliver excellent customer satisfaction.
Core values for ongoing success
Our values are core to the ongoing successes of the business. We are fair, transparent and honest with everyone we work with.
We promote equality in all of our policies and procedures and have a zero tolerance to any form of discrimination.
We advocate a healthy and accessible working environment and constantly seek views from our staff – to continually improve our performance as a company.
We take pride in our corporate responsibility and are happy to provide detailed information with all our proposals.
Our security standards and accreditations
Action Counters Terrorism
Metroguard is a proactive supporter of ACT Awareness e-learning, collaborating closely with the Metropolitan Police to stay current on the latest legislation. Simultaneously, we deliver training to our guards through our training provider.
The primary objectives of the ACT program are as follows:
- Enhance awareness of the terrorism threat to the UK.
- Provide guidance to individuals in the event they become involved in a terrorist incident or situations leading up to a planned attack.
- Empower individuals to identify and report suspicious activities.
NASDU – National Association of Security Dog Users
Metroguard Oxford Ltd, provides certified NASDU dog handlers. The NASDU certification encompasses the expertise and competencies essential for functioning as a professional Security Dog Handler in various professional settings.
Information Commissioner’s Office
Metroguard adheres to the regulatory body established in the United Kingdom to safeguard information rights in the public’s best interest. This organization fosters transparency among public entities and safeguards individuals’ data privacy.
ISO 9001:2015 Certification
ISO 9001:2015 is an internationally recognized standard that sets forth the requirements for creating a strong and effective Quality Management System (QMS). It delineates the specific processes, procedures, and steps organizations must create, implement, maintain, and improve to efficiently manage product manufacturing or service delivery.
Armed Forces Covenant
The Armed Forces Covenant is a promise by the nation ensuring that those who serve or have served in the Armed Forces, and their families, are treated fairly.
We can help you – request a call back
To find out how we can help you please complete the form below to request a callback from the team at Metroguard.
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